FAQs
1. What type of products does Lumera offer?
We offer gentle, clean beauty products designed to hydrate, cleanse, and support natural skin health.
This includes micellar cleansers, body care, hair care, and nail essentials.
2. Are your products safe for sensitive skin?
Yes. Our formulas are dermatologist-tested, non-irritating, and suitable for all skin types, including sensitive skin.
3. Are Lumera products cruelty-free and vegan?
Yes — we are 100% cruelty-free and offer vegan-friendly formulas.
We do not test on animals.
4. Do your products contain fragrances or harsh chemicals?
No. Our products are fragrance-free, paraben-free, sulfate-free, and alcohol-free.
We focus on clean, minimal ingredients that nourish the skin.
5. How long will shipping take?
Estimated delivery time is:
- 5–12 business days (most regions)
You will receive a tracking number once your order is shipped.
6. Do you ship internationally?
Yes. We ship to multiple countries.
Shipping times and rates will be shown at checkout.
7. Can I return or exchange my order?
Yes — if your product arrives damaged or incorrect, we will replace it.
Please contact us within 7 days of delivery with photos.
8. How do I contact customer support?
You can reach us anytime at:
abdulhaqoffabdulhodiy@gmail.com (or send your email if not set yet — I can write alternatives)
We reply within 24–48 hours.
9. How do I know if your products will work for me?
Our formulas are designed to support your skin’s natural balance.
Consistency is key — use daily for best results.
10. Where can I follow Lumera updates and new product drops?
Follow us on Instagram and TikTok:
@lumera.cares